Contact us
Our support team is here Monday to Friday, 9am–5pm. We aim to reply within one working day.
Message our support team
The quickest way to get help — start a conversation and we'll reply in your account, all in one place. Include links or advert details so we can help quickly.
Go to supportNot signed in? Email us
If you don't have a Preloved account, or can't sign in, you can reach us the old-fashioned way.
support@preloved.spaceBrowse the help centreMost questions — buying, selling, memberships — are answered there already.Staying safeMeeting up, paying safely, spotting scams and reporting anything suspicious.
Seen a suspicious advert or message? Report it to us with a link — we review every report. If a crime is in progress or someone is at risk, contact the police first.